Clinical Optimization
Clinical Optimization
We support physicians, nurses and care teams with workflow redesign, informatics support, and targeted technology and process improvement that helps clinicians focus on patient care.
Best in KLAS 2026EHR Clinical Optimization
What we do
Four ways we improve clinical performance
Every engagement is shaped around how your organization actually works, with clear ownership, defined KPIs, and active clinical and operational stakeholder involvement, bridging the gap between technology capability and clinical performance.
Clinical optimization
Align operational priorities and technical capability to close the gap between how Epic is built and how clinical teams actually work.
- Workflow intake, analysis, and optimization mapping across provider, nursing, pharmacy, and ancillary teams
- Epic Gold Stars opportunities and prioritization
- Clinical content optimization and standardization, including across acquisitions
- Clinical team adoption programs
Clinical informatics & governance
Structural and advisory support to align clinical decision-making, content practices, and accountability.
- Clinical informatics organizational structure and governance model development
- Clinical content governance for EHR migrations, including Cerner-to-Epic transitions
- Affiliated physician group relationship management and governance frameworks
- Patient outcome feedback tracking embedded into governance
Patient experience & access optimization
Targeted initiatives that improve how patients find, schedule, receive, and follow up on care, embedded in Epic.
- Patient journey mapping across scheduling, check-in, and follow-up touchpoints
- Self-scheduling, Fast Pass, and access-to-care workflow improvements
- MyChart adoption and end-to-end digital experience optimization
- Patient outreach via Hello World via text, voice, and other patient interaction mechanisms
Ambient, AI, and automation
Identify, prioritize, and implement AI and automation across clinical and operational workflows, with governance and adoption built in.
- Use case inventory and prioritization across clinical, operational, and administrative workflows
- Ambient documentation implementation and clinical workflow integration
- Governance and adoption frameworks for responsible AI in Epic
- Sprint-based delivery with forward-deployed teams, from pilot to production
Why Evergreen
Built by operators, not theorists
We combine operational health-system leadership with deep clinical and technical expertise to deliver optimization that sticks, at the workflow level, not just on paper.
Operator-led
Led by former clinical operations and Epic leaders who have run these programs from inside health systems, not from a distance.
Embedded approach
Our consultants work at the elbow of clinical teams, integrating into your governance, workflows, and day-to-day operations.
Full clinical breadth
From nursing and pharmacy to ambulatory, informatics, and patient experience, we support the full scope of clinical optimization.
Outcomes accountable
Engagements are defined by measurable goals, Epic Gold Stars, adoption rates, workflow efficiency, and access improvements, not just deliverables.
Case studies
Outcomes from the field
Patient Experience Optimization
Large Integrated Non-Profit Health System
Fast Pass · SMS referrals · Hello Patient · pay by text
Deployed three solution architects to optimize patient interactions across the full care cycle: 3M+ patient geolocations updated, 6,970 Fast Pass offers accepted in one month, 2,435 patients self-arrived via Hello Patient, and all groups live on pay by text after two successful pilots.
Clinical Workflow Optimization
Community Health System
Nursing · provider · pharmacy · quality · patient experience
Partnered on a multi-year clinical optimization program across nursing, provider, pharmacy, quality, and patient experience, with program and project management plus analyst support spanning acuity scoring, predictive deterioration and readmission models, pharmacy automation, access-to-care, and self-scheduling.
Ambient AI & Clinical Documentation
Community Hospital System
Encounters completed using ambient scribe
Partnered on the pilot and expansion of ambient AI across Ambulatory, ED, and Inpatient, providing project management, clinical guidance, and change management. Expanded from 90 to 170 trained providers, including the first organization with Haiku integration for the ED.
Community Connect Informatics & Training
Large Integrated Health System
Training, build, and optimization follow-ups deployed
Led a Community Connect informatics and training SWAT team for workflow intake and optimization mapping, producing 400+ recommended training, build, personalization, and optimization follow-ups, which the team then prioritized, planned, and deployed across the network.
Nursing Informatics Program Assessment
Regional Health System
Staffing · roles · governance · budget
Partnered with nursing and operational leadership to assess and formalize a nursing informatics program: stakeholder interviews across leadership, operations, IT, and training; review of governance, staffing, roles, and quality metrics; and a recommended model with charter, manager engagement strategy, staff feedback mechanism, targeted Epic efficiency training, and a super user roadmap.
Let's Talk About Clinical Optimization
Bring us the opportunity. We'll bring a plan and the people to deliver it.